FAQs

🔍 General FAQs

Q1: What types of vehicles are available in your fleet?
A: We offer a mix of in-house and partner vehicles, including luxury sedans, stretch limousines, SUVs, and executive vans. Each one is thoroughly maintained and equipped with modern amenities for comfort, style, and reliability.

Q2: How do I book a reservation with Woodlands Executive Limo?
A: You can book online, call or text our team, or email us directly. For special events and peak times, we recommend booking at least 24 hours in advance.

Q3: Are your chauffeurs licensed and professional?
A: Yes. All chauffeurs are licensed, insured, fingerprinted, background-checked, and trained to deliver safe, courteous, and punctual service.

Q4: What areas do you serve?
A: We serve all of Greater Houston and surrounding areas, with a hometown focus on The Woodlands, Spring, Conroe, Tomball, Shenandoah, Willis, and Magnolia.

Q5: Can I make changes or cancel my reservation?
A: Yes, changes and cancellations are allowed free of charge up to 48 hours before your scheduled ride. Cancellations made between 48–24 hours prior will incur a 25% fee. Within 24 hours, the fee is 50%. With less than 4 hours' notice, the full fare will be charged. Please contact us directly or request changes through your reservation confirmation email.

✈️ Airport Transportation

Q6: Do you provide airport transportation services?
A: Yes. We offer transfers to and from IAH, HOU, and regional airports, with both curbside and Meet & Greet service available.

Q7: How far in advance should I book airport transportation?
A: We recommend 24 hours in advance, but we’ll try to accommodate last-minute requests — even if you're already in the air.

Q8: What if my flight is delayed or early?
A: We track flights in real time and adjust accordingly. If we're unable to accommodate major delays, refunds may apply.

Q9: Do chauffeurs assist with luggage?
A: Absolutely. Our chauffeurs assist with luggage for all pickups and drop-offs.

Q10: Which airports do you serve?
A: We serve all major and regional airports in the Greater Houston area, including:
• George Bush Intercontinental (IAH)
• William P. Hobby (HOU)
• Conroe-North Houston Regional (CXO)
• David Wayne Hooks (DWH)
• West Houston Airport (IWS)
• Sugar Land Regional (SGR)



💼 Corporate Clients

Q11: Do you offer corporate billing or monthly invoicing?
A: Yes. Approved corporate accounts receive automatic billing, monthly invoicing, detailed usage reports, and a dedicated point of contact.

Q12: Can I schedule rides for employees or guests?
A: Absolutely. A single booking contact can arrange rides for executives, staff, or clients — with real-time confirmations and trip updates.

Q13: How do I apply for a corporate account?
A: Use the contact form on our Corporate Services page to reach our team.

💍 Weddings

Q14: Do you provide transportation for weddings?
A: Yes. We offer wedding-day service, guest shuttles, and getaway cars. Whether it's a single transfer or a full-day package, we're here to help make your day smooth and memorable.

Q15: Can I book a wedding package online?
A: For full wedding packages, we recommend using the form on our Weddings page to connect with a specialist.

Q16: Do chauffeurs dress appropriately for weddings?
A: Yes. Our chauffeurs arrive professionally dressed and prepared for the formality of your event. Specific attire requests can be arranged through your specialist.

💳 Billing & Payments

Q17: What forms of payment do you accept?
A: We accept all major credit cards, Venmo, and cash. Corporate billing is available for approved accounts.

Q18: Is gratuity included in the fare?
A: Gratuity may be included depending on your service or package, but you’re always welcome to tip at your discretion.

Q19: Are there additional charges I should be aware of?
A: Some services — such as wait time, tolls, or additional stops — may incur extra fees. We’re always transparent and confirm pricing details in advance.

Q20: When is payment due?
A: For new clients booking single or round-trip service, payment is due upfront. For returning clients with a card on file, payment can be charged after the trip. For catered events, a deposit is required in advance, with the balance due on the day of service.